Communications Operator
The vital communications hub serving Bar Harbor and Mount Desert 24/7
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About Our Communications Operators
The Communications Operator Division is the critical communications hub for both Bar Harbor and Mount Desert Police Departments. Our highly trained communications operators are the vital link between the community and emergency responders, answering 911 calls, dispatching officers, and coordinating with fire and EMS services 24 hours a day, 365 days a year.
Core Responsibilities
Our communications operators handle multiple critical functions to ensure rapid and coordinated emergency response.
Emergency Call Processing
Answering 911 calls, gathering critical information, and prioritizing responses based on urgency and available resources.
Radio Dispatch
Coordinating patrol units, providing real-time information, and maintaining constant communication with officers in the field.
Records Management
Entering incident data, maintaining accurate records, and providing information to officers and agencies.
Multi-Agency Coordination
Collaborating with fire, EMS, and neighboring agencies to ensure seamless emergency response.
Comprehensive Communication Services
Our Communications Operator Division provides critical communication services to ensure rapid response and coordinated emergency operations.
Call Taking
Professional emergency call processing with rapid assessment and prioritization.
- 911 Emergency Calls
- Non-Emergency Line
- Administrative Calls
Radio Operations
Constant communication with field units, providing real-time information and coordination.
- Unit Dispatch
- Status Monitoring
- Tactical Coordination
CAD Operations
Computer-Aided Dispatch system for incident tracking, resource management, and record keeping.
- Incident Entry
- Unit Tracking
- Report Generation
Agency Coordination
Seamless coordination with fire, EMS, and other law enforcement agencies.
- Multi-Agency Dispatch
- Mutual Aid Coordination
- Information Sharing
Technology & Systems
Our dispatch center utilizes state-of-the-art technology to ensure rapid, reliable communication and coordination.
Computer-Aided Dispatch
Advanced CAD system for real-time incident tracking, resource management, and automated record keeping.
Enhanced 911 System
E911 with automatic location identification and callback number to ensure rapid response.
Records Management
Integrated RMS for warrant checks, criminal history, vehicle registration, and more.
Training & Certification
Our communications operators undergo comprehensive training and maintain ongoing certification to ensure the highest level of service.
Initial Training
Comprehensive training program covering call taking, radio procedures, CAD operations, and emergency protocols.
State Certification
All communications operators are certified by the State of Maine and maintain required continuing education.
Ongoing Education
Regular training updates, scenario exercises, and quality assurance reviews to maintain excellence.
Join Our Communications Team
Rewarding Career in Public Safety
Become part of a professional team providing critical services to the community. We offer comprehensive training, competitive compensation, and excellent benefits.
Make a Difference
Be the calm voice in a crisis, providing life-saving assistance and coordinating emergency response.
Comprehensive Training
Receive full training and certification with ongoing professional development opportunities.
Team Environment
Work alongside dedicated professionals in a supportive, collaborative environment.
Competitive Compensation
Fair pay with regular increases based on experience and performance
Health & Dental
Comprehensive medical coverage for you and your family
Retirement Benefits
Secure retirement plan with employer contributions
Paid Time Off
Vacation, sick leave, and paid holidays
Professional Development
Training opportunities and career advancement
Ready to Serve Your Community?
Join a department with over 125 years of service excellence. We provide comprehensive training and support to help you build a rewarding career in public safety communications.